Privacy Policy
UCN Group Ltd – Privacy Policy
1. Introduction
UCN Group Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect personal information across all areas of our business, including:
- UCN Cleaning Services – providing domestic and commercial cleaning services
- UCN Home Support Services – providing non–CQC-registered home support services
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, contacting us, or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information depending on your relationship with us (client, service user, employee, or website visitor):
Information you provide directly
- Name, address, email address, and phone number
- Service requirements and preferences
- Payment and billing information
- Emergency contact details (for staff or service users)
- Employment-related details (if you apply for a job with us)
- Any additional information you provide via forms, phone, or email
Information collected automatically (via our website)
- IP address, browser type, and device details
- Pages visited and time spent on our website
- Cookies and similar tracking technologies (see Section 8 below)
3. How We Use Your Information
We use personal data to:
- Provide cleaning and home support services
- Manage bookings, appointments, and payments
- Respond to enquiries and customer support requests
- Ensure safety and quality of care and service delivery
- Communicate important updates, invoices, and service reminders
- Recruit, manage, and support our employees and contractors
- Comply with legal, accounting, and regulatory obligations
- Improve our website, services, and customer experience
We do not sell or rent your personal information to third parties.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Contractual necessity – to deliver services you have requested or entered into an agreement for.
- Legitimate interests – to operate, improve, and protect our business, clients, and staff.
- Legal obligation – to comply with tax, employment, or safeguarding requirements.
- Consent – where you have given us permission (e.g. marketing communications or testimonials).
You can withdraw consent at any time by contacting us (see Section 11).
5. Special Category Data
For certain home support services, we may collect limited health or wellbeing information to ensure your safety and provide appropriate support.
This information is only collected where necessary and is processed securely, confidentially, and in accordance with UK GDPR Article 9 (2)(h) – provision of health or social care support.
6. How We Store and Protect Your Data
Your personal information is stored securely within password-protected and encrypted systems.
Access is restricted to authorised UCN Group Ltd personnel who need it to perform their duties.
We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, tax, or safeguarding obligations.
7. Sharing Your Information
We may share your data with:
- Trusted third-party service providers (e.g. accountants, IT support, HR or payroll systems)
- Subcontractors or staff delivering services under our direction
- Law enforcement, safeguarding authorities, or regulators where legally required
- Professional advisers such as solicitors or auditors
All third parties are contractually required to handle your data securely and only for the specified purpose.
8. Cookies and Website Tracking
Our website uses cookies to enhance functionality and user experience.
Cookies are small text files stored on your device that help us remember preferences and analyse website traffic.
You can manage or delete cookies through your browser settings.
9. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability (transfer your data to another provider)
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
10. International Transfers
We do not routinely transfer your data outside the UK.
If such a transfer becomes necessary (e.g. cloud hosting or software providers), we will ensure that appropriate safeguards are in place in line with UK GDPR standards.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
UCN Group Ltd
Email: Info@ucngroup.co.uk
Phone: 01952 984444
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Website: www.ucngroup.co.uk
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or business operations.
The most recent version will always be available on our website, with the “last updated” date shown below.
Last updated: 01/10/2025